On Call Engineers are Investigating an issue

Incident Report for Twilio

Resolved

We have fully investigated the Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted May 16, 2025 - 09:26 PDT

Investigating

Our monitoring systems have detected a potential issue with Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 16, 2025 - 09:12 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).