SMS delivery delays from Sprint handsets towards US short codes

Incident Report for Twilio

Resolved

We are no longer seeing SMS delays for messages sent from Sprint devices towards US short codes. This incident has been resolved.

Posted Oct 17, 2019 - 09:35 PDT

Monitoring

We are observing recovery for the issue causing SMS delays for messages sent from Sprint devices towards US short codes since 08:42am (PT) . We will continue to monitor and will provide an update as soon as we have more information.

Posted Oct 17, 2019 - 09:12 PDT

Investigating

We are observing delays receiving SMS sent from Sprint devices towards Twilio US short codes and also receiving delivery receipts for messages sent towards Sprint devices. Outbound messages sent from Twilio towards Sprint devices are not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Oct 17, 2019 - 08:11 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).