SMS Delivery Delays to a Small Subset of Sprint and ACG Numbers From Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending to Sprint & ACG numbers from Twilio Short Codes. This incident has been resolved.

Posted Mar 09, 2021 - 01:28 PST

Monitoring

We are observing recovery in SMS delivery delays when sending to Sprint & ACG numbers from Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 09, 2021 - 00:39 PST

Update

We are experiencing SMS delivery delays when sending messages to a small subset of Sprint & ACG numbers from Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 08, 2021 - 23:32 PST

Update

We are experiencing SMS delivery delays when sending messages to a small subset of Sprint & ACG numbers from Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 08, 2021 - 22:44 PST

Investigating

We are experiencing SMS delivery delays when sending messages to a small subset of Sprint numbers from Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 08, 2021 - 22:37 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).