Voice Calls Quality Degradation to Some Israel Networks

Incident Report for Twilio

Resolved

The issue affecting degraded performance for calls to Israel has been resolved, and the service is functioning normally at this time.

Posted Jun 06, 2021 - 18:30 PDT

Monitoring

We have seen recovery for inbound calls to Israel for the last 3 hours. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 06, 2021 - 18:00 PDT

Update

We are still observing degraded performance for calls to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 06, 2021 - 16:21 PDT

Update

We are still observing degraded performance for calls to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 06, 2021 - 14:18 PDT

Update

We are observing degraded performance for calls to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 06, 2021 - 13:22 PDT

Investigating

We've become aware of a potential issue with degraded calls to Israel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 06, 2021 - 13:06 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).