Delivery Report Delays To Smart and Sun Cellular Philippines Over Local Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery reports delays to Philippines Smart and Sun Cellular networks. This incident has been resolved.

Posted Jul 02, 2020 - 01:13 PDT

Monitoring

We are observing successful SMS delivery reports to Philippines Smart and Sun Cellular networks. We will continue to monitor to ensure a full recovery.

Posted Jul 02, 2020 - 00:26 PDT

Update

We are continuously working with our carrier partners in the region to resolve the issue. We will provide an update as soon as we have more information.

Posted Jul 01, 2020 - 23:58 PDT

Update

We are observing delays in receiving delivery reports of messages to the Smart and Sun Cellular networks in the Philippines over local longcodes. Our engineers are working with our carrier partners in the region to resolve the issue. We will provide an update as soon as we have more information.

Posted Jul 01, 2020 - 22:58 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 01, 2020 - 22:44 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).