SMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. This incident has been resolved.

Posted Dec 26, 2023 - 15:38 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 26, 2023 - 13:44 PST

Update

We continue experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 26, 2023 - 13:07 PST

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 26, 2023 - 11:07 PST

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 26, 2023 - 10:16 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).