Callback Failures That Are Affecting Voice Calls and Video Customer

Incident Report for Twilio

Resolved

We are no longer seeing service degradation with Voice and Video. The incident has been resolved.

Posted Mar 11, 2025 - 01:46 PDT

Monitoring

Twilio Engineering has isolated the problem which caused a service degradation with Voice and Video. Twilio engineers are seeing improvement and will monitor for full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 10, 2025 - 23:44 PDT

Investigating

Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 10, 2025 - 23:21 PDT

This incident affected: PROGRAMMABLE VOICE (Client Web) and PROXY.