Twilio Services
Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Software
        Scheduled maintenance
        System Metrics
        Elevated 400 Errors on Conversations API for Requests Without Service SID
        Incident Report for Twilio
        Resolved
        The elevated 400 errors with the Conversations API have been resolved and the API is now operating normally. This incident has been resolved.
        Posted Dec 04, 2024 - 05:15 PST
        Monitoring
        We observe recovery with the Conversations API, and it is now operating normally. The issue that resulted in some customers receiving responses with status code 400 and Twilio Error Code 20160, affecting requests without a Service SID in the URL, has been resolved. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Dec 04, 2024 - 04:48 PST
        Update
        We are currently investigating an issue with the Conversations API that resulted in some customers receiving responses with status code 400 and Twilio Error Code 20160. This issue impacts requests made without a Service SID in the URL. We expect to provide another update in 1 hour or as soon as more information becomes available. For more information on Error Code 20160, please refer to the https://www.twilio.com/docs/api/errors/20160
        Posted Dec 04, 2024 - 03:51 PST
        Investigating
        Our monitoring systems have detected a potential issue with Twilio Conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Dec 04, 2024 - 03:30 PST
        This incident affected: DEVELOPER TOOLS (REST API).