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Super SIM Network Connectivity Issues on O2 in Germany
Incident
Report for Twilio
Resolved
We are no longer experiencing Super SIM connectivity issues with the O2 network in Germany. This incident has been resolved.
Update
We keep seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours, or as soon as more information becomes available.
Monitoring
We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours, or as soon as more information becomes available.
Update
We are continuing Super SIM connectivity issues with the O2 network in Germany. Our own engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
Identified
We have received confirmation from our downstream connectivity partners that Telefonica O2 in Germany is experiencing issues and that their engineering team is investigating. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
Update
We are experiencing Super SIM connectivity issues with the O2 network in Germany. Devices may be unable to connect or may connect but be unable to exchange data. Your devices may correctly detect there is an issue with the network and switch to one of the other available networks in Germany. However, your devices may continue to try to attach to O2 network. As a workaround if you are experiencing issues, you can block the O2 network in Germany on your Network Access Profile. This should block them from attaching to the O2 network and then try alternate networks. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Update
We are experiencing Super SIM connectivity issues with the O2 network in Germany. Devices may be unable to connect or may connect but be unable to exchange data. Your devices may correctly detect there is an issue with the network and switch to one of the other available networks in Germany. However, your devices may continue to try to attach to O2 network. As a workaround if you are experiencing issues, you can block the O2 network in Germany on your Network Access Profile. This should block them from attaching to the O2 network and then try alternate networks. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super Sim connectivity on the O2 network in Germany. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.