SMS Delivery Failures to Multiple Networks in Australia for a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to multiple Networks in Australia. This incident has been resolved.

Posted Jun 16, 2025 - 13:33 PDT

Monitoring

We are observing successful SMS delivery from a subset of Longcodes that were facing SMS delivery failures to multiple Networks in Australia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2025 - 11:27 PDT

Update

Twilio has mitigated the impact over the majority of traffic to Australia impacted by this incident. Now we can confirm that only a subset of Longcodes are facing SMS Delivery Failures to multiple Networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 16, 2025 - 10:28 PDT

Update

We are continuing to experience SMS delivery failures to multiple networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 16, 2025 - 07:56 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Telstra in Australia over a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 16, 2025 - 06:58 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2025 - 04:51 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 16, 2025 - 04:01 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).