Elevated API 500s and Programmable Voice Errors

Incident Report for Twilio

Resolved

All systems are operating normally at this time.

Posted Aug 02, 2017 - 17:39 PDT

Monitoring

We are seeing recovery across all affected services. Our engineers will continue to monitor our systems.

Posted Aug 02, 2017 - 17:24 PDT

Identified

We have identified the issue and are working to resolve the issue. Next update within the hour.

Posted Aug 02, 2017 - 17:12 PDT

Investigating

We are currently experiencing elevated levels of 500s in our API and elevated errors affecting Programmable Voice. Our engineers are working to resolve the issue. We will post an update within the next half an hour.

Posted Aug 02, 2017 - 16:46 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, Conference US1), CARRIER NETWORK (SMS Short Code, North America), DEVELOPER TOOLS (REST API), PROGRAMMABLE MESSAGING (MMS, SMS), and PHONE NUMBERS.