VoiceBase Transcription Delays

Incident Report for Twilio

Resolved

We are no longer experiencing any delays in VoiceBase transcriptions. This incident has been resolved.

Posted Mar 14, 2024 - 17:19 PDT

Monitoring

We are observing recovery with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2024 - 15:47 PDT

Update

We continue to experience VoiceBase transcription delays. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2024 - 14:43 PDT

Investigating

We are experiencing VoiceBase transcription delays. Our engineers are working to get this issue resolved. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2024 - 13:52 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).