On Call Engineers are Investigating SMS Message Delivery Delays

Incident Report for Twilio

Resolved

SMS was degraded for 44 minutes between 11:08 and 11:52 Pacific Time on 06/29/2021. During this period, a subset of customers may have experienced SMS delivery delays. The issue has now been resolved.

Posted Jun 29, 2021 - 13:04 PDT

Update

We are investigating SMS delivery delays for a subset of customers that occurred from 11:08 to 11:52 PT. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 29, 2021 - 12:51 PDT

Investigating

We've become aware of a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 29, 2021 - 12:29 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).