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Intermittent inbound call failures from Canada to a small subset of Twilio US Toll-free numbers
Incident Report for Twilio
Resolved
All calls to Twilio US/CA Toll-free are now successfully completing.
Posted 9 months ago. Jan 12, 2018 - 13:15 PST
Monitoring
Our carrier partner has restored service that was previously impacting inbound calls from Canada to a small subset of Twilio US Toll-free numbers. We will continue to monitor to confirm full resolution.
Posted 9 months ago. Jan 12, 2018 - 11:53 PST
Update
Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. Next update in 2 hours.
Posted 9 months ago. Jan 12, 2018 - 10:41 PST
Update
Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. Next update in 1 hour.
Posted 9 months ago. Jan 12, 2018 - 09:28 PST
Identified
Our provider is experiencing intermittent issues routing inbound calls from Canada to a small subset of Twilio US Toll-free numbers. The issue has been identified as a routing equipment failure and our provider is working to fix the problem as soon as possible. Next update in 1 hour.
Posted 9 months ago. Jan 12, 2018 - 08:30 PST
Investigating
We are investigating reports of intermittent inbound voice call failures to a small subset of Twilio US Toll-free numbers starting at approximately 6:40am PT. Our engineers are working with our carrier partner to determine root cause. Next update in 15min.
Posted 9 months ago. Jan 12, 2018 - 08:06 PST
This incident affected: Programmable Voice (PSTN).