Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Intermittent inbound call failures from Canada to a small subset of Twilio US Toll-free numbers
Incident
Report for Twilio
Resolved
All calls to Twilio US/CA Toll-free are now successfully completing.
Monitoring
Our carrier partner has restored service that was previously impacting inbound calls from Canada to a small subset of Twilio US Toll-free numbers. We will continue to monitor to confirm full resolution.
Update
Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. Next update in 2 hours.
Update
Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. Next update in 1 hour.
Identified
Our provider is experiencing intermittent issues routing inbound calls from Canada to a small subset of Twilio US Toll-free numbers. The issue has been identified as a routing equipment failure and our provider is working to fix the problem as soon as possible. Next update in 1 hour.
Investigating
We are investigating reports of intermittent inbound voice call failures to a small subset of Twilio US Toll-free numbers starting at approximately 6:40am PT. Our engineers are working with our carrier partner to determine root cause. Next update in 15min.
This incident affected: PROGRAMMABLE VOICE (PSTN).