Intermittent inbound call failures from Canada to a small subset of Twilio US Toll-free numbers

Incident Report for Twilio

Resolved

All calls to Twilio US/CA Toll-free are now successfully completing.

Posted Jan 12, 2018 - 13:15 PST

Monitoring

Our carrier partner has restored service that was previously impacting inbound calls from Canada to a small subset of Twilio US Toll-free numbers. We will continue to monitor to confirm full resolution.

Posted Jan 12, 2018 - 11:53 PST

Update

Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. Next update in 2 hours.

Posted Jan 12, 2018 - 10:41 PST

Update

Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. Next update in 1 hour.

Posted Jan 12, 2018 - 09:28 PST

Identified

Our provider is experiencing intermittent issues routing inbound calls from Canada to a small subset of Twilio US Toll-free numbers. The issue has been identified as a routing equipment failure and our provider is working to fix the problem as soon as possible. Next update in 1 hour.

Posted Jan 12, 2018 - 08:30 PST

Investigating

We are investigating reports of intermittent inbound voice call failures to a small subset of Twilio US Toll-free numbers starting at approximately 6:40am PT. Our engineers are working with our carrier partner to determine root cause. Next update in 15min.

Posted Jan 12, 2018 - 08:06 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).