Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        We are experiencing a disruption impacting usage reporting, account creation and multiple billing services

        Incident Report for Twilio

        Update

        We still see normal operations for Usage reporting, account creation and multiple billing services. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 17, 2025 - 08:15 PST

        Update

        We continue to see normal operations for Usage reporting, account creation and multiple billing services. We will continue to monitor for system stability. We'll provide another update in 30 mins or as soon as more information becomes available.
        Posted Dec 17, 2025 - 07:32 PST

        Monitoring

        Usage reporting, account creation and multiple billing services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 mins or as soon as more information becomes available.
        Posted Dec 17, 2025 - 06:48 PST

        Update

        We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 17, 2025 - 06:11 PST

        Update

        We are continuing to investigate this issue.
        Posted Dec 17, 2025 - 06:05 PST

        Update

        We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 17, 2025 - 06:00 PST

        Update

        We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 17, 2025 - 05:58 PST

        Investigating

        We are experiencing an issue in Twilio main account creation is not working .. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Dec 17, 2025 - 05:31 PST
        This incident affects: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Billing, Other).