Call Failures to a subset of Twilio's Numbers in Mexico

Incident Report for Twilio

Resolved

On July 29, 2025, Twilio Voice experienced call failures in Mexico from 6:46 AM to 10:52 AM PT. Some customers calling between certain numbers within Mexico were impacted. The issue is now resolved.

Posted Jul 30, 2025 - 09:22 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice . We will follow up and provide customer impact details within 2 hours.

Posted Jul 30, 2025 - 08:49 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).