Conversations API Was Impacted in EU Region

Incident Report for Twilio

Resolved

Twilio Conversations API hosted in EU region was partially degraded for around 20 minutes between 13:57 PM and 14:18 Pacific Time on 07/22/2024. During this period, some customers using Conversations in hosted EU region were impacted with a high number of 5xx errors. The issue has now been resolved.

Posted Jul 22, 2024 - 15:43 PDT

Investigating

Our monitoring systems have detected a potential issue Conversations API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 22, 2024 - 15:23 PDT

This incident affected: PROGRAMMABLE MESSAGING (Conversations).