SMS Delivery Failures to the Digitel Network in Venezuela

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures when sending messages to the Digitel Network in Venezuela. This incident has been resolved.

Posted Oct 04, 2023 - 22:41 PDT

Monitoring

We have observed a recovery from the SMS delivery failures when sending messages to the Digitel Network in Venezuela. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 04, 2023 - 20:54 PDT

Update

We are experiencing SMS delivery failures when sending messages to the Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 04, 2023 - 20:07 PDT

Investigating

Our monitoring systems have detected a potential issue regarding SMS delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 04, 2023 - 19:55 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).