Programmable Voice Packet Loss in Calls and Conferences

Incident Report for Twilio

Resolved

We are no longer experiencing Voice packet loss in Calls and Conferences. Voice Calls and Conferences in Programmable Voice are now operating normally. This incident has been resolved.

Posted Nov 08, 2021 - 18:23 PST

Monitoring

Voice Calls and Conferences in Programmable Voice are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 08, 2021 - 17:53 PST

Update

We are investigating intermittent packet loss with Voice Calls and Conferences in Programmable Voice between the us1 and br1 regions. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2021 - 17:52 PST

Investigating

We've become aware of a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 08, 2021 - 17:26 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1).