SMS Delivery Delay to Multiple Network in US over a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Network in US over a subset of shortcodes. This incident has been resolved.

Posted Aug 08, 2024 - 10:36 PDT

Monitoring

We are observing recovery in SMS delivery delays to Multiple Network in US over a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 08, 2024 - 08:37 PDT

Update

We continue to experience SMS delivery delays to Multiple Network in US over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 08, 2024 - 06:25 PDT

Update

We continue to experience SMS delivery delays to Multiple Network in US over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 08, 2024 - 04:25 PDT

Investigating

We are experiencing SMS delivery delays to Multiple Network in US over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 08, 2024 - 03:29 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).