Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
SMS Failures from/to AT&T using US Short Codes and Toll-free Numbers
Incident Report for Twilio
Resolved
Inbound and Outbound SMS from/to AT&T across Twilio Short Codes and Toll-free Numbers have been operating normally for a few hours. We are still waiting confirmation from AT&T and will continue to monitor in the meantime.
Posted 20 days ago. Jul 28, 2018 - 05:49 PDT
Monitoring
We're observing full recovery for SMS from/to AT&T across Twilio Short Codes and Toll-free Numbers as well as Delivery Receipts (DLR). We are waiting for confirmation from AT&T and will continue to monitor in the meantime.
Posted 21 days ago. Jul 27, 2018 - 22:27 PDT
Update
The AT&T network continues to experience issues and they have not provided a recovery ETA. We will continue to work with the carrier throughout and will update the status when we have new information.
Posted 21 days ago. Jul 27, 2018 - 16:22 PDT
Update
The AT&T network continues to experience issues and no recovery ETA is available yet.
Our networking team continues to work towards a resolution.
Next update in 3 hours.
Posted 21 days ago. Jul 27, 2018 - 13:42 PDT
Update
The AT&T network continues to experience issues and no recovery ETA is available yet.
We are also seeing increased delivery failures of SMS sent to AT&T mobile numbers due to the outage.
Our networking team continues to work towards a resolution.
We will provide another update in 3 hours.
Posted 21 days ago. Jul 27, 2018 - 10:38 PDT
Update
The AT&T network continues to experience issues.
A recovery ETA is unavailable however our networking team continues to work towards a resolution.
We will provide another update in 3 hours.
Posted 21 days ago. Jul 27, 2018 - 07:22 PDT
Update
The AT&T network continues to experience issues.
A recovery ETA is unavailable however our networking team continues to work towards a resolution.
We will provide another update in 2 hours.
Posted 21 days ago. Jul 27, 2018 - 04:09 PDT
Update
The AT&T network continues to experience issues.
A recovery ETA is unavailable however our networking team continues to work towards a resolution.
We will provide another update in 2 hours.
Posted 22 days ago. Jul 26, 2018 - 23:56 PDT
Update
The AT&T network continues to experience issues and we await an ETA.
Our networking team continues to push for a resolution.
We will provide another update in 2 hours.
Posted 22 days ago. Jul 26, 2018 - 20:58 PDT
Update
The AT&T network continues to experience issues and their teams continue to work on resolution. We do not have an ETA at this point, we will provide another update in 2 hours.
Posted 22 days ago. Jul 26, 2018 - 18:08 PDT
Update
The AT&T network continues to experience issues. Unfortunately we do not have an ETA at this point but our networking teams continue working our partners on resolution. We will provide another update in 2 hours.
Posted 22 days ago. Jul 26, 2018 - 16:12 PDT
Update
Our network engineering team continues to work our carrier partner on the resolution of the issue.
Posted 22 days ago. Jul 26, 2018 - 14:23 PDT
Update
We continue to work with our carrier partner on the resolution of this issue.
Posted 22 days ago. Jul 26, 2018 - 11:45 PDT
Update
We are experiencing inbound SMS and delivery receipts failures from AT&T mobiles to US Short Codes. We continue working with our carrier partners to resolve the issue.
Posted 22 days ago. Jul 26, 2018 - 10:26 PDT
Update
Delivery receipts from US Short Code numbers continue to be impacted. We continue working with our carrier partners to resolve the issue. Next update within 4 hours.
Posted 22 days ago. Jul 26, 2018 - 07:51 PDT
Identified
We have identified the source of the issue and are actively working with our carrier partners to resolve it. Next update in 4 hours.
Posted 22 days ago. Jul 26, 2018 - 03:54 PDT
Update
We are continuing to investigate this issue.
Posted 22 days ago. Jul 26, 2018 - 03:28 PDT
Investigating
We are currently experiencing a degradation affecting a percentage of SMS delivery receipts (DLR) for SMS messages sent from short code phone numbers in the US. Short code SMS message delivery remains unaffected. Only a percentage of delivery receipts from US short code phone numbers are impacted. We are working with our carrier partners to resolve the issue. Next update within an hour.
Posted 22 days ago. Jul 26, 2018 - 02:58 PDT
This incident affected: Programmable SMS (Shortcode, SMS).