Voice Call Failures from a Subset of Twilio Phone Numbers to Norway

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway are operating normally.

Posted Oct 08, 2026 - 13:29 PDT

Update

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 08, 2026 - 12:42 PDT

Monitoring

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 08, 2026 - 10:42 PDT

Update

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 08, 2026 - 10:08 PDT

Identified

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 08, 2026 - 09:08 PDT

Investigating

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 08, 2026 - 08:15 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).