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Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to all networks Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Investigating
We are observing recovery in SMS to all networks in Brazil over a subset of shortcodes and Pre-registered senderID, but intermittent delays could occur. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We Continue experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS, Latin America).