SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. This incident has been resolved.

Posted Feb 10, 2023 - 00:46 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to all networks Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 10, 2023 - 00:25 PST

Update

We continue experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Feb 09, 2023 - 05:00 PST

Investigating

We are observing recovery in SMS to all networks in Brazil over a subset of shortcodes and Pre-registered senderID, but intermittent delays could occur. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 08, 2023 - 13:01 PST

Monitoring

We are observing recovery in SMS to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 08, 2023 - 11:07 PST

Update

We continue experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 08, 2023 - 03:06 PST

Update

We Continue experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 07, 2023 - 23:19 PST

Update

We are still experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 07, 2023 - 21:06 PST

Investigating

We are experiencing SMS Delivery Delay to all networks in Brazil over a subset of shortcodes and Pre-registered senderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 07, 2023 - 20:06 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).