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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays From Twilio Toll-Free Numbers to Small US Carriers
      Incident Report for Twilio
      Update
      We are no longer experiencing SMS delivery delays from Twilio Toll-free at this time. This incident has been resolved.
      Posted Dec 01, 2024 - 17:10 PST
      Update
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Dec 01, 2024 - 13:10 PST
      Update
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Toll-Free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Dec 01, 2024 - 08:52 PST
      Update
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Toll-Free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Dec 01, 2024 - 04:48 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Dec 01, 2024 - 02:56 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Dec 01, 2024 - 01:11 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 23:20 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 21:31 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 19:40 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 17:46 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 15:46 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 13:46 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 11:46 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 09:46 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 07:40 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Operational) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 05:43 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 03:48 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 30, 2024 - 01:54 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 23:59 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 21:59 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 19:59 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 17:59 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 15:59 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 13:59 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 12:01 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 12:00 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 10:04 PST
      Update
      Please find the current SMS delivery status from Twilio Toll-Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 07:58 PST
      Investigating
      Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

      Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed) - Small US Carrier

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 29, 2024 - 06:50 PST
      This incident affects: CARRIER NETWORK (SMS Toll-Free, North America).
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