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        503 Errors and Latency on Verify

        Incident Report for Twilio

        Resolved

        The issue affecting intermittent 503 errors and increased latency with the Verify service has been resolved, and the service is functioning normally at this time.
        Posted Jul 30, 2026 - 01:11 PDT

        Monitoring

        No further 503 errors or latency spikes have been detected in the past 30 minutes. We are now transitioning to a 30-minute monitoring phase to ensure continued stability
        Posted Jul 30, 2026 - 00:41 PDT

        Investigating

        We are currently investigating an issue causing a spike in 503 errors and increased latency with the Verify service. As a result, customers may experience errors or delays when creating and checking verifications. Our engineering teams are actively working to isolate the root cause. We will provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jul 29, 2026 - 23:59 PDT
        This incident affected: ACCOUNT SECURITY (Verify).