Unable to Receive Calls to a Subset of Twilio's Phone Number in El Salvador

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Twilio's phone numbers in El Salvador has been resolved, and the service is functioning normally at this time.

Posted Jul 03, 2021 - 13:50 PDT

Update

We are seeing a recovery for a subset of customers reporting that they are unable to receive Calls to a subset of Twilio's phone numbers in El Salvador. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Jul 03, 2021 - 13:19 PDT

Monitoring

We have started seeing recovery for a subset of customers reporting that they are unable to receive Calls to a subset of Twilio's phone numbers in El Salvador. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 03, 2021 - 12:21 PDT

Update

We are observing a subset of users unable to Receive Calls to a Subset of Twilio's Phone Number in El Salvador. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 03, 2021 - 10:21 PDT

Update

We are continuing to investigate this issue.

Posted Jul 03, 2021 - 10:19 PDT

Investigating

We've become aware of a potential issue with subset of customers reporting that they are unable to Receive Calls to a Subset of Twilios Phone Number in El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 03, 2021 - 09:31 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Text-to-Speech US1, Voice Insights US1).