Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Elevated 5xx in Twilio console with RoleAssignments/Accounts
Incident
Report for Twilio
Resolved
We are no longer experiencing the issue of accessing the account roles from the console and errors when attempting to change accounts. This incident has been resolved.
Monitoring
We are observing recovery for the issue where some customers are unable to access their account roles from the console and encounter errors when attempting to change accounts. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: TWILIO PLATFORM (Other).