Degraded service for support ticket creation through the Console

Incident Report for Twilio

Resolved

All systems are operating normally at this time.

Posted Mar 28, 2017 - 18:45 PDT

Monitoring

We are operational and stable with our support infrastructure. We will continue monitoring the situation.

Posted Mar 28, 2017 - 15:51 PDT

Update

We continue to see improvement and stability with our support ticket issue. Next update within two hours.

Posted Mar 28, 2017 - 13:55 PDT

Identified

We are seeing improvement with our support ticket issue. Next update within the hour.

Posted Mar 28, 2017 - 12:45 PDT

Update

We are still experiencing delays and degradation of service with support tickets. We will post another update within the hour.

Posted Mar 28, 2017 - 11:54 PDT

Investigating

We are investigating issues with our Support Center. Customers have reported issues submitting tickets to Twilio. If you have issues creating a ticket, please email help@twilio.com. We apologize that you may experience some delays in processing your ticket. We will post an update within half an hour.

Posted Mar 28, 2017 - 11:22 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).