Elevated 500s from account manager service

Incident Report for Twilio

Resolved

We have fully investigated the issue related to an elevated rate of HTTP 500 series responses to account manager service, and it was determined that there is no noticeable customer impact. All systems are operational.

Posted Dec 15, 2023 - 22:23 PST

Monitoring

The issue related to elevated rate of HTTP 500 series responses to account manager service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 15, 2023 - 20:55 PST

Investigating

We are currently investigating an elevated rate of HTTP 500 series responses to account manager service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 15, 2023 - 20:39 PST

This incident affected: TWILIO PLATFORM (Billing).