Errors with Approved Customer Number Bundles

Incident Report for Twilio

Resolved

We are no longer facing issues related to approved customer number bundles. This incident has been resolved.

Posted Feb 15, 2022 - 15:19 PST

Monitoring

Our engineering team has fixed the issue related to approved customer number bundles. We will monitor this incident and provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 15, 2022 - 13:26 PST

Identified

Our engineers have completed the investigation and determined that only bundles created or updated between Feb 11th 2022, 5:30:14 PM UTC and Feb 15th 2022, 6:16:12 PM UTC were affected by the issue that caused the error "Address Not Linked to Bundle". Our engineering team is currently working on a fix. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 15, 2022 - 10:53 PST

Update

We are experiencing an issue with some approved customer Number bundles. Customers may see "Address Not Linked to Bundle" errors. Our engineering team has been alerted and is actively investigating. We will update in an hour or as soon as we have more information.

Posted Feb 15, 2022 - 09:45 PST

Investigating

We've become aware of a potential issue with some approved customer Number bundles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 15, 2022 - 09:19 PST

This incident affected: PHONE NUMBERS.