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        System Metrics

        Multiple Carriers Returning 500s in Canada

        Incident Report for Twilio

        Resolved

        Carriers returning 500 errors in Canada are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Nov 24, 2021 - 15:45 PST

        Monitoring

        Carriers returning 500 errors in Canada are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Nov 24, 2021 - 15:27 PST

        Update

        We are still experiencing an issue with multiple carriers returning 500 errors in Canada. Customers may experience failed outbound calls. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as we have more information.
        Posted Nov 24, 2021 - 13:30 PST

        Update

        We are experiencing an issue with multiple carriers returning 500 errors in Canada. Customers may experience failed outbound calls. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
        Posted Nov 24, 2021 - 12:30 PST

        Investigating

        Our monitoring systems have detected a potential issue with Multiple Carriers Returning 500s in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Nov 24, 2021 - 12:03 PST