Inbound Call Failures to a Subset of Twilio Kenya Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Kenya (+254) phone numbers has been resolved and the service is operating normally at this time.

Posted Aug 17, 2020 - 12:35 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Kenya Phone Numbers for the last 15 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or sooner when there is more information to share.

Posted Aug 17, 2020 - 11:31 PDT

Update

Our engineering team is still working with our carrier partner to resolve this issue. We will provide an update in 8 hours or sooner as we have additional information.

Posted Aug 17, 2020 - 09:39 PDT

Update

Our engineering team is still working with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.

Posted Aug 17, 2020 - 05:50 PDT

Update

Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.

Posted Aug 17, 2020 - 03:47 PDT

Investigating

We are observing call failures to Twilio Kenya (+254) phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.

Posted Aug 17, 2020 - 02:52 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).