Meta OTP Codes Delivery Failure

Incident Report for Twilio

Resolved

Meta OTP codes delivery are now operating normally.

Posted Dec 04, 2025 - 15:42 PST

Monitoring

Meta OTP codes delivery are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 04, 2025 - 15:10 PST

Identified

We have identified the issue causing rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available

Posted Dec 04, 2025 - 13:57 PST

Update

We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 04, 2025 - 07:00 PST

Update

We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 03, 2025 - 23:10 PST

Update

We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 03, 2025 - 19:12 PST

Update

We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 03, 2025 - 17:06 PST

Update

We are currently experiencing rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 03, 2025 - 16:01 PST

Investigating

Our monitoring systems have detected a potential issue with Meta OTP codes delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 03, 2025 - 15:49 PST

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels, Programmable Messaging API).