Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Programmable Messaging Logs Delayed
      Incident Report for Twilio
      Resolved
      Programmable Messaging logging service is now operating normally. This incident has been resolved.
      Posted Apr 29, 2021 - 18:18 PDT
      Update
      Programmable Messaging logging service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Posted Apr 29, 2021 - 18:13 PDT
      Monitoring
      Programmable Messaging logging service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Posted Apr 29, 2021 - 16:12 PDT
      Update
      We have identified an issue with Programmable Messaging logging delays impacting SMS, MMS, and WhatsApp messages. These messages will not be lost, only delayed in their recording. Our engineering team has implemented a fix and is monitoring for a full recovery. We will provide more information in 4 hours, or as soon as more information is available.
      Posted Apr 29, 2021 - 12:14 PDT
      Identified
      We have identified an issue with Programmable Messaging logging delays impacting SMS, MMS, and WhatsApp messages. These messages will not be lost, only delayed in their recording. Our engineering team has implemented a fix and is monitoring for full recovery. We will provide more information in 2 hours, or as soon as more information is available.
      Posted Apr 29, 2021 - 10:14 PDT
      Update
      We are investigating Programmable Messaging logging delays impacting SMS, MMS, and WhatsApp messages. These messages will not be lost, only delayed in their recording. Users will be unable to access media related to these messages through Console while their logging is delayed.
      Posted Apr 29, 2021 - 08:45 PDT
      Update
      We are investigating a subset of customers unable to retrieve media for inbound messages with WhatsApp. We expect to have an update for you in 1 hour, or as soon as more information is available.
      Posted Apr 29, 2021 - 08:06 PDT
      Investigating
      Our monitoring systems have detected a potential issue with WhatsApp media downloads being available. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Apr 29, 2021 - 07:44 PDT
      This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels).
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