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        Programmable Messaging Logs Delayed

        Incident Report for Twilio

        Resolved

        Programmable Messaging logging service is now operating normally. This incident has been resolved.
        Posted Apr 29, 2021 - 18:18 PDT

        Update

        Programmable Messaging logging service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 29, 2021 - 18:13 PDT

        Monitoring

        Programmable Messaging logging service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 29, 2021 - 16:12 PDT

        Update

        We have identified an issue with Programmable Messaging logging delays impacting SMS, MMS, and WhatsApp messages. These messages will not be lost, only delayed in their recording. Our engineering team has implemented a fix and is monitoring for a full recovery. We will provide more information in 4 hours, or as soon as more information is available.
        Posted Apr 29, 2021 - 12:14 PDT

        Identified

        We have identified an issue with Programmable Messaging logging delays impacting SMS, MMS, and WhatsApp messages. These messages will not be lost, only delayed in their recording. Our engineering team has implemented a fix and is monitoring for full recovery. We will provide more information in 2 hours, or as soon as more information is available.
        Posted Apr 29, 2021 - 10:14 PDT

        Update

        We are investigating Programmable Messaging logging delays impacting SMS, MMS, and WhatsApp messages. These messages will not be lost, only delayed in their recording. Users will be unable to access media related to these messages through Console while their logging is delayed.
        Posted Apr 29, 2021 - 08:45 PDT

        Update

        We are investigating a subset of customers unable to retrieve media for inbound messages with WhatsApp. We expect to have an update for you in 1 hour, or as soon as more information is available.
        Posted Apr 29, 2021 - 08:06 PDT

        Investigating

        Our monitoring systems have detected a potential issue with WhatsApp media downloads being available. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Apr 29, 2021 - 07:44 PDT
        This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels).
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