Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States

Incident Report for Twilio

Resolved

The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

Posted Oct 01, 2026 - 04:18 PDT

Update

We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 01, 2026 - 01:54 PDT

Monitoring

We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 23:42 PDT

Identified

Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2026 - 23:42 PDT

Update

Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 23:31 PDT

Update

Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 19:31 PDT

Update

Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 17:30 PDT

Investigating

Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2026 - 16:25 PDT

This incident affected: CARRIER NETWORK (Lookup SIM Swap, Legacy Identity MatchAndAttributes).