Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Missing inbound multi-segment messages from T-Mobile subscribers to some Twilio short codes
Incident
Report for Twilio
Resolved
All systems are operating normally at this time.
Update
The carriers are investigating the multi-segment message delivery issue. Note that outbound messages, single segment inbound messages, and messages to/from long codes are unaffected. We will provide the next update in 4 hours or earlier if this is resolved.
Update
The carriers continue to investigate multi-segment message delivery. Note that outbound messages, single segment inbound messages, and messages to/from long codes are unaffected.
Update
We continue to work with the carriers on multi-segment message delivery. Note that outbound messages, single segment inbound messages, and messages to/from long codes are unaffected.
Update
We continue to escalate with the carriers. Note that outbound messages, single segment inbound messages, and messages to/from long codes are unaffected.
Investigating
Inbound multi-segment messages sent from T-Mobile subscribers to a subset of Twilio short codes are not reaching Twilio. We have escalated this issue to the carrier.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).