Missing inbound multi-segment messages from T-Mobile subscribers to some Twilio short codes

Incident Report for Twilio

Resolved

All systems are operating normally at this time.

Posted Mar 06, 2018 - 03:04 PST

Update

The carriers are investigating the multi-segment message delivery issue. Note that outbound messages, single segment inbound messages, and messages to/from long codes are unaffected. We will provide the next update in 4 hours or earlier if this is resolved.

Posted Mar 05, 2018 - 22:55 PST

Update

The carriers continue to investigate multi-segment message delivery. Note that outbound messages, single segment inbound messages, and messages to/from long codes are unaffected.

Posted Mar 05, 2018 - 18:22 PST

Update

We continue to work with the carriers on multi-segment message delivery. Note that outbound messages, single segment inbound messages, and messages to/from long codes are unaffected.

Posted Mar 05, 2018 - 16:10 PST

Update

We continue to escalate with the carriers. Note that outbound messages, single segment inbound messages, and messages to/from long codes are unaffected.

Posted Mar 05, 2018 - 14:25 PST

Investigating

Inbound multi-segment messages sent from T-Mobile subscribers to a subset of Twilio short codes are not reaching Twilio. We have escalated this issue to the carrier.

Posted Mar 05, 2018 - 13:20 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).