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        Toll-Free SMS Delivery Delays in the US

        Incident Report for Twilio

        Resolved

        All systems are operational
        Posted Jan 16, 2020 - 11:51 PST

        Monitoring

        We are observing recovery in Toll-Free SMS delivery. Our team is continuously monitoring the service and will provide an update as soon as we have more information.
        Posted Jan 16, 2020 - 11:31 PST

        Update

        We are experiencing SMS delivery delays of Toll-Free SMS sent in the US. We are working with our carrier partners to resolve the issue. We will provide an update as soon as we have more information.
        Posted Jan 16, 2020 - 11:16 PST

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jan 16, 2020 - 10:37 PST
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).
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