Elevated Webhook Failures for Subset of Customers when Using the Ashburn Edge

Incident Report for Twilio

Resolved

Elevated webhook failures issue has been resolved and Twilio Platform is operating normally at this time.

Posted Jul 27, 2021 - 18:02 PDT

Monitoring

Twilio Platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 27, 2021 - 17:24 PDT

Update

Customers may see elevated webhook failures from Twilio to their infrastructure when using the Ashburn Edge.

Posted Jul 27, 2021 - 17:21 PDT

Investigating

Our monitoring systems have detected a potential issue with Elastic SIP Trunking. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 27, 2021 - 16:57 PDT

This incident affected: TWILIO PLATFORM (Other).