SMS Delivery Delays to Multiple Networks in US Over a Subset of Toll Free and Short Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to multiple networks in USA over a subset of Toll Free and Short Codes. This incident has been resolved.

Posted May 16, 2024 - 09:58 PDT

Monitoring

We have started seeing recovery for the issue causing message delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 16, 2024 - 07:58 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 16, 2024 - 03:21 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 15, 2024 - 23:29 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 15, 2024 - 21:25 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 15, 2024 - 20:25 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).