Outbound Traffic Using WhatsApp Templates Are Impacted and Templates Are Not Being Displayed in the Twilio Console

Incident Report for Twilio

Resolved

We are no longer experiencing issues with sending the WhatsApp messages using WhatsApp Templates. The list of Templates is now visible in the Twilio Console as well. This incident has been resolved.

Posted Aug 18, 2022 - 18:39 PDT

Monitoring

We are now able to send the WhatsApp messages using WhatsApp Templates. Also, the list of Templates is now visible in the Twilio Console. We continue to monitor the issue for next 30 mins.

Posted Aug 18, 2022 - 18:08 PDT

Update

We are experiencing an issue with sending the WhatsApp messages using WhatsApp Templates. Also, the list of Templates is not visible in the Twilio Console. Our engineering team is investigating the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2022 - 17:50 PDT

Update

We are experiencing issue with the Whatsapp template not being visible on the console. Our engineering team is investigating the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2022 - 17:23 PDT

Investigating

We've become aware of a potential issue with Whatsapp Templates. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 18, 2022 - 17:12 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).