Failures on Canadian Short Codes

Incident Report for Twilio

Resolved

All systems are operating normally at this time.

Posted Nov 23, 2017 - 08:06 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2017 - 07:55 PST

Update

Canada Shortcode SMS is now operating normally, our engineering team continues to monitor.

Posted Nov 23, 2017 - 07:55 PST

Update

Our carrier partner has identified an issue on their gateway and is working on the issue that is causing failures for messages sent from and to Canada short codes. There is no impact to long code traffic. We will provide a further update in 30 minutes.

Posted Nov 23, 2017 - 07:46 PST

Identified

We are experiencing failures sending and receiving messages on short codes in Canada. On-call team is responding.

Posted Nov 23, 2017 - 07:20 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).