Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Failures on Canadian Short Codes
      Incident Report for Twilio
      Resolved
      All systems are operating normally at this time.
      Posted Nov 23, 2017 - 08:06 PST
      Monitoring
      A fix has been implemented and we are monitoring the results.
      Posted Nov 23, 2017 - 07:55 PST
      Update
      Canada Shortcode SMS is now operating normally, our engineering team continues to monitor.
      Posted Nov 23, 2017 - 07:55 PST
      Update
      Our carrier partner has identified an issue on their gateway and is working on the issue that is causing failures for messages sent from and to Canada short codes. There is no impact to long code traffic. We will provide a further update in 30 minutes.
      Posted Nov 23, 2017 - 07:46 PST
      Identified
      We are experiencing failures sending and receiving messages on short codes in Canada. On-call team is responding.
      Posted Nov 23, 2017 - 07:20 PST
      This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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