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        Delays in Reporting Amount Billed for Super SIM Usage

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery report delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. This incident has been resolved.
        Posted May 21, 2024 - 12:09 PDT

        Update

        We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.
        Posted May 21, 2024 - 11:45 PDT

        Investigating

        We keep experiencing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The issue has no impact on connectivity. We are working to mitigate the source of the delay. We will provide another update in 2 hours or sooner once more information becomes available.
        Posted May 21, 2024 - 09:46 PDT

        Update

        We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.
        Posted May 21, 2024 - 07:43 PDT

        Monitoring

        We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.
        Posted May 21, 2024 - 07:11 PDT

        Investigating

        We are experiencing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The issue has no impact on connectivity. We are working to mitigate the source of the delay. We will provide another update in 1 hour or sooner once more information becomes available.
        Posted May 21, 2024 - 05:56 PDT