Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.

Posted Sep 25, 2026 - 15:49 PDT

Update

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2026 - 14:07 PDT

Monitoring

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Sep 25, 2026 - 14:03 PDT

Update

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 25, 2026 - 11:12 PDT

Update

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2026 - 09:07 PDT

Investigating

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 25, 2026 - 08:01 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).