SMS Delivery Failures to Digicel in El Salvador

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the Digicel in El Salvador. This incident has been resolved.

Posted Sep 26, 2021 - 03:23 PDT

Monitoring

We are observing successful SMS delivery to the Digicel in El Salvador for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 26, 2021 - 01:33 PDT

Update

We are experiencing SMS delivery failures sending to the Digicel in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 25, 2021 - 22:45 PDT

Update

We are experiencing SMS delivery failures sending to the Digicel in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2021 - 20:45 PDT

Investigating

We are experiencing SMS delivery failures sending to the Digicel in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 25, 2021 - 19:45 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).