The incident has been resolved and SMS delivery between a subset of Twilio Short Codes and Long Codes and affected networks in Brazil is operating normally.
Posted Apr 12, 2026 - 08:22 PDT
Monitoring
We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 12, 2026 - 08:21 PDT
Investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Apr 12, 2026 - 07:48 PDT
This incident affected: CARRIER NETWORK (SMS, Latin America).
