Certain Subset of Account Friendlynames Have Wrongly Encoded Non-ASCII Characters

Incident Report for Twilio

Resolved

Account friendlynames incident has been resolved and service is operating normally at this time.

Posted Sep 29, 2023 - 11:58 PDT

Monitoring

Account friendlynames values are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes minutes or as soon as more information becomes available.

Posted Sep 29, 2023 - 11:34 PDT

Update

We continue investigating issues with certain subset of account friendlynames have wrongly encoded non-ascii characters. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 29, 2023 - 10:29 PDT

Update

We continue investigating issue with certain subset of account friendlynames have wrongly encoded non-ascii characters. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 29, 2023 - 06:35 PDT

Update

We continue to investigate issue with certain subset of account friendlynames have wrongly encoded non-ascii characters. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2023 - 04:37 PDT

Update

We are investigating an issue with certain subset of account friendlynames have wrongly encoded non-ascii characters. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2023 - 03:43 PDT

Investigating

Our monitoring systems have detected a potential issue with account friendly names. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 29, 2023 - 03:10 PDT

This incident affected: DEVELOPER TOOLS (Console).