SMS Delivery Delays to PCCW Network in Hong Kong

Incident Report for Twilio

Resolved

We are no longer experiencing delivery status delays sending messages to PCCW Network in Hong Kong. This incident has been resolved.

Posted Dec 18, 2020 - 03:01 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 17, 2020 - 23:19 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 17, 2020 - 21:23 PST

Investigating

We are experiencing SMS delivery delays when sending messages to PCCW Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 17, 2020 - 20:30 PST

This incident affected: CARRIER NETWORK (SMS, APAC).