Multi-product Outage, Webhook Requests are Failing

Incident Report for Twilio

Resolved

All services impacted by the issue with Twilio Rest API impacting multiple Twilio services have recovered and are operating as intended. Twilio Serverless, Studio, Functions, Flex, Messaging, Verify, Programmable Video and Voice services are now working normally and this incident has been resolved.

Posted Mar 28, 2022 - 09:40 PDT

Monitoring

We are observing recovery with the Twilio Rest API issue impacting multiple Twilio services including Serverless, Studio, Functions, Flex, Messaging, Verify, Programmable Video and Voice. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 28, 2022 - 09:08 PDT

Update

We are continuing our investigation and have discovered Programmable Messaging is also affected by this outage.

Posted Mar 28, 2022 - 08:49 PDT

Update

We are continuing our investigation and have discovered Programmable Video is also affected by this outage.

Posted Mar 28, 2022 - 08:47 PDT

Identified

We are experiencing an issue with the Twilio Rest API, impacting multiple Twilio services including Serverless, Studio, Functions, Flex, Messaging, Verify, Programmable Video and Voice. Our engineering team has identified the issue and is actively working to resolve it. We expect to provide another update in 30 mins or as soon as more information becomes available.

Posted Mar 28, 2022 - 08:36 PDT

Investigating

Our monitoring systems have detected a potential issue with our serverless products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 28, 2022 - 08:15 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference), SERVERLESS (Studio, Functions, Assets, TwiML Bins, Sync), FLEX (Flex Application Platform), PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms), and PROGRAMMABLE MESSAGING (MMS, SMS, Conversations).