SMS Delivery Degradation towards Hutchison Indonesia

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Oct 16, 2019 - 18:52 PDT

Monitoring

Service is starting to recover. We will continue to monitor and provide an update when we have confirmed the issue is fully resolved.

Posted Oct 16, 2019 - 18:05 PDT

Investigating

We see degradation in delivery of SMS messages sent from outside Indonesia to mobile devices on the Hutchison Network in Indonesia. SMS messages sent from within Indonesia are unaffected. We are investigating and working with our partners. We will provide an update when we have further information.

Posted Oct 16, 2019 - 17:35 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).