Undelivered Verify Traffic From Multiple Senders

Incident Report for Twilio

Resolved

The issue that caused a subset of customers to experience undelivered Verify traffic from multiple senders has been resolved. The service is functioning normally at this time.

Posted Jul 07, 2024 - 14:42 PDT

Monitoring

We have started seeing recovery for the issue that caused a subset of customers to experience undelivered Verify traffic from multiple senders. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2024 - 14:13 PDT

Identified

The issue causing a subset of customers to experience undelivered Verify traffic from multiple senders has been identified. We are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 07, 2024 - 13:50 PDT

Update

A subset of customers are experiencing undelivered Verify traffic from multiple senders. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2024 - 11:55 PDT

Update

A subset of customers are experiencing undelivered Verify traffic from multiple senders. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 07, 2024 - 11:05 PDT

Investigating

Our monitoring systems have detected a potential issue with Undelivered Verify traffic from multiple senders in US and GB. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 07, 2024 - 10:46 PDT

This incident affected: ACCOUNT SECURITY (Verify).